hi771 Privacy
Policy & Data Rights

1. Who We Are

hi771 ("we", "us", "our", "the Platform") operates the online betting and gaming platform available at hi771.io, serving adult players (aged 21 and above) based in Bangladesh. hi771 acts as the data controller in respect of the personal data of registered players and visitors to the hi771 website.

As a data controller, hi771 determines the purposes for which personal data is collected and the means by which it is processed. We are committed to handling all personal data with the highest standards of care, security, and transparency, consistent with widely recognised data protection principles.

References to "hi771", "we", "us", or "our" in this Privacy Policy refer to the operator of the hi771 platform. References to "you", "your", or "the Player" refer to any individual who accesses, registers with, or uses the hi771 platform in any capacity.

2. Data We Collect

hi771 collects the following categories of personal data from players and website visitors. The specific data collected may vary depending on the products or services you use and the stage of your relationship with hi771.

2.1 Identity Data

This category includes: full legal name, date of birth, nationality, gender, and copies of government-issued identity documents such as the Bangladesh National ID card, passport, or driving licence. Identity data is collected primarily during the account registration and KYC (Know Your Customer) verification process.

2.2 Contact Data

This category includes: email address, mobile phone number, and residential address (including city, district, and postcode). Contact data is used to communicate with you regarding your account, transactions, security alerts, and updates to our policies.

2.3 Financial Data

This category includes: your preferred payment method (e.g., bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank), mobile banking account numbers or identifiers associated with your payment method, deposit and withdrawal transaction records, and account balance history. hi771 does not store full card numbers, banking login credentials, or mobile banking PINs. Payment transactions are processed by the respective payment service providers under their own security standards.

2.4 Account and Activity Data

This category includes: your chosen username, encrypted password, account creation date, login timestamps, device type, IP address at the time of login, bet placement history, game session history, bonus participation records, and responsible gaming tool settings (e.g., active deposit limits or self-exclusion status).

2.5 Technical and Device Data

This category includes: IP address, browser type and version, operating system, device model and identifier, screen resolution, time zone setting (Bangladesh Standard Time, UTC+6), referring URL, and pages viewed on the hi771 website. This data is collected automatically when you visit the hi771 platform, even if you have not registered an account.

2.6 Communications Data

This category includes: records of communications between you and hi771's support team via email, live chat, or any other support channel. These records are retained for quality assurance, dispute resolution, and compliance purposes.

3. How We Collect Your Data

hi771 collects personal data through the following channels:

• Directly from you: When you complete the account registration form, submit KYC documents, make a deposit or withdrawal, contact our support team, or participate in any promotion or survey on the hi771 platform.
• Automatically: When you visit the hi771 website, our servers and analytics tools automatically record technical and device data including your IP address, browser type, device identifiers, and browsing behaviour on the site.
• From third-party verification providers: When you undergo KYC verification, hi771 may work with third-party identity verification services that confirm the authenticity of documents and cross-reference information against relevant databases.
• From payment processors: When you initiate a deposit or withdrawal, the relevant payment provider (e.g., bKash, Nagad, Rocket) communicates transaction confirmation data to hi771's systems to enable your account to be credited or debited accordingly.
• From fraud prevention and security services: hi771 uses industry-standard fraud detection tools that may process your IP address, device fingerprint, and transaction patterns to identify potentially fraudulent or high-risk activity.

4. Lawful Basis for Processing

hi771 processes personal data only where a lawful basis exists for doing so. The following lawful bases apply to the data processing activities described in this Privacy Policy:

• Contractual necessity: Processing your identity, contact, and financial data is necessary to fulfil the contract between you and hi771 — that is, to operate your account, accept deposits, settle bets, and process withdrawals. Without this processing, hi771 cannot provide its services to you.
• Legitimate interests: Processing technical data, activity data, and communications data is necessary for hi771's legitimate interests in operating a secure, fraud-resistant platform, maintaining accurate records, and improving the quality of the user experience. These interests are balanced against your right to privacy and do not override your fundamental data protection rights.
• Compliance with legal obligations: Processing identity data for KYC verification is necessary to comply with standard anti-money laundering (AML) and know-your-customer (KYC) obligations applicable to online gaming platforms.
• Consent: Where hi771 sends optional marketing communications or uses non-essential analytics cookies, processing is based on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without detriment to your account.

5. How We Use Your Data

hi771 uses the personal data it collects for the following specific purposes:

• To create and manage your hi771 player account, including maintaining your account balance, bet history, and preference settings.
• To verify your identity and age (21+) through the KYC process and to comply with platform compliance obligations.
• To process deposits and withdrawals via your selected payment method (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank) and to maintain accurate financial records of all transactions.
• To detect, investigate, and prevent fraud, money laundering, account sharing, multi-accounting, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• To communicate with you regarding your account activity, security alerts, verification requests, policy updates, and responses to support enquiries.
• To apply and monitor responsible gaming tools associated with your account, including deposit limits, session reminders, cool-off periods, and self-exclusion status.
• To analyse aggregated, anonymised usage data for the purpose of improving platform performance, game offerings, and the overall user experience for Bangladeshi players.
• To send you personalised promotional communications (where you have consented) including bonus offers, tournament invitations, and VIP programme updates relevant to your account tier.
• To resolve disputes, investigate complaints, and respond to regulatory or law enforcement requests where legally required.

6. Data Sharing and Disclosure

hi771 does not sell your personal data to any third party under any circumstance. hi771 may share your personal data with the following categories of recipients only to the extent necessary for the specific purpose identified:

6.1 Payment Service Providers

Transaction-related data (including account identifiers and amounts) is shared with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank solely to process your deposit and withdrawal requests. These providers act as independent data controllers in respect of their own payment processing activities and are bound by their own privacy policies.

6.2 Identity Verification and KYC Providers

Identity documents and verification data may be shared with third-party KYC service providers engaged by hi771 to perform identity checks. These providers process data strictly on hi771's instructions, under contractual data processing agreements, and may not use your data for any other purpose.

6.3 Fraud Prevention and Security Services

Technical data including IP addresses, device fingerprints, and transaction patterns may be processed by fraud detection and cybersecurity service providers engaged by hi771 to protect the integrity of the platform and its players.

6.4 Game Content Providers

When you participate in live casino games or play slot titles from providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, or Spribe, limited session and bet data may be processed by those providers' gaming systems for the purpose of delivering the game and settling outcomes. These providers operate under their own data processing frameworks as part of their game delivery infrastructure.

6.5 Legal and Regulatory Disclosure

hi771 may disclose personal data to law enforcement agencies, regulatory authorities, or other competent bodies where required to do so by applicable law, court order, or where disclosure is necessary to protect the legal rights of hi771 or to prevent or report suspected criminal activity including fraud or money laundering.

6.6 Business Succession

In the event of a merger, acquisition, restructuring, or sale of all or part of hi771's business, player data may be transferred to the successor entity as part of the transaction. You will be notified of any such transfer and the privacy practices of the successor entity before any transfer of your data takes effect.

7. International Data Transfers

hi771 is operated for the Bangladeshi market, and the majority of personal data processing takes place within the platform's primary operating infrastructure. Where data is transferred to or processed by service providers located outside Bangladesh — for example, cloud hosting providers, KYC verification platforms, or game delivery networks — hi771 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections described in this Privacy Policy.

Such safeguards may include standard contractual clauses, data processing agreements containing binding data protection obligations, or the selection of service providers operating in jurisdictions with recognised data protection frameworks. Where you would like further information about the specific safeguards applied to any particular international transfer, you may contact hi771 at the address provided in Section 15 of this Policy.

8. Data Retention

hi771 retains personal data only for as long as it is necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by applicable law or compliance obligation. The following general retention principles apply:

• Active account data: Retained for the full duration of your registered account's active status and for a minimum period of five years following account closure, in accordance with standard AML record-keeping practice.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction, consistent with standard financial record-keeping obligations applicable to online payment platforms.
• KYC verification documents: Retained for the duration of the account relationship and for a minimum of five years following account closure or the completion of the transaction or business relationship to which they relate.
• Communications and support records: Retained for a minimum of three years from the date of the communication, for dispute resolution and quality assurance purposes.
• Technical and device data (server logs): Retained for a maximum of 12 months from collection, after which it is automatically deleted or anonymised.
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter to evidence compliance with consent-based processing obligations.

At the end of applicable retention periods, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to an identifiable individual.

9. Cookies and Tracking Technologies

hi771 uses cookies and similar tracking technologies on its website for the following purposes:

9.1 Strictly Necessary Cookies

These cookies are essential for the hi771 platform to function. They maintain your authenticated session, remember your language preference, and enable core platform features such as the betting interface and cashier. These cookies cannot be disabled without fundamentally breaking the platform's functionality. No consent is required for strictly necessary cookies as their use is justified by the platform's legitimate interests in providing a functional service.

9.2 Analytics Cookies

With your consent, hi771 may use first-party analytics cookies to collect aggregated, anonymised data about how players navigate and use the hi771 website. This data helps the hi771 team identify usability issues, understand which features are most popular, and improve the platform experience for Bangladeshi players. Analytics cookies do not track you across other websites and are not used to serve targeted advertising.

9.3 No Advertising or Third-Party Tracking Cookies

hi771 does not use third-party advertising cookies, social media tracking pixels, or any other tracking technology designed to build profiles of your browsing behaviour across websites unrelated to hi771. No data collected on the hi771 platform is shared with advertising networks for the purpose of delivering targeted ads elsewhere on the internet.

9.4 Managing Cookies

You may manage, restrict, or delete cookies at any time through your browser's settings. Please note that disabling strictly necessary cookies will impair or prevent your ability to use the hi771 platform. Guidance on managing cookies in the most common browsers (Chrome, Firefox, Safari, Edge) is available in each browser's help documentation.

10. Your Privacy Rights

As a player or visitor whose personal data is processed by hi771, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact hi771 using the details provided in Section 15.

• Right of access: You have the right to request a copy of the personal data hi771 holds about you, along with information about how it is processed.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held by hi771 be corrected or completed without undue delay.
• Right to erasure ("right to be forgotten"): You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where you object to processing and there are no overriding legitimate grounds. This right is subject to hi771's legal obligations to retain certain data as described in Section 8.
• Right to restrict processing: You have the right to request that hi771 restricts the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed.
• Right to data portability: For data processed on the basis of your consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that it be transmitted to another data controller where technically feasible.
• Right to object: You have the right to object at any time to the processing of your personal data for direct marketing purposes. You also have the right to object to processing carried out on the basis of hi771's legitimate interests, though hi771 may be entitled to continue processing where it can demonstrate compelling legitimate grounds.
• Right to withdraw consent: Where processing is based on your consent (for example, for optional marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

hi771 will respond to all verifiable data rights requests within 30 days of receipt. Where a request is complex or voluminous, the response period may be extended by a further 60 days, with notice provided within the initial 30-day period. hi771 will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive.

11. Children and Minors

The hi771 platform is strictly intended for adults aged 21 years and above. hi771 does not knowingly collect, process, or retain personal data from individuals under the age of 21. If you are under 21, you must not register an account, make a deposit, or use any service on the hi771 platform.

If hi771 becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately suspended, all associated data will be deleted from hi771's systems as soon as reasonably practicable, and any deposits will be returned to the original payment method following a verification process.

If you believe that a minor has registered on the hi771 platform or has accessed the platform through your account, please contact hi771 support immediately at [email protected]. hi771 takes its obligations regarding the protection of minors extremely seriously and will act promptly on any credible report.

12. Security Measures

hi771 implements a range of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include but are not limited to:

• Encryption in transit: All data transmitted between your device and hi771's servers is encrypted using 256-bit SSL/TLS encryption protocols. The presence of a valid SSL certificate can be verified via the padlock indicator in your browser's address bar when visiting hi771.io.
• Encryption at rest: Sensitive personal data stored in hi771's databases is encrypted at rest using industry-standard encryption algorithms.
• Password security: Account passwords are stored using one-way cryptographic hashing (bcrypt or equivalent). hi771 does not store passwords in plain text and staff cannot view or retrieve your password.
• Access controls: Access to personal data within hi771's internal systems is restricted on a strict need-to-know basis. Staff who require access to personal data for legitimate operational purposes are subject to confidentiality obligations and security training.
• Two-factor authentication: hi771 offers two-factor authentication (2FA) as an optional additional security layer for player accounts. All players are strongly encouraged to enable 2FA to protect their account against unauthorised access.
• Fraud monitoring: Automated fraud detection systems continuously monitor platform activity for patterns indicative of account compromise, unauthorised access, or financial crime.
• Penetration testing and security audits: hi771's platform infrastructure undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.

While hi771 takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and for ensuring that your device and internet connection are secure when accessing the hi771 platform.

13. Third-Party Links and Embedded Content

The hi771 platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket) and game studios (Evolution Gaming, Pragmatic Play, Spribe, NetEnt). When you navigate away from the hi771 website to interact with a third-party service, you leave the scope of this Privacy Policy. hi771 is not responsible for the privacy practices of any third-party website or service provider, and you should review the applicable privacy policy of any third party before providing personal data to them.

hi771 does not include advertising content or affiliate links from third-party marketers. All links accessible from the hi771 website are either internal links to hi771 platform pages or references to payment and game infrastructure providers directly involved in delivering hi771's services.

14. Changes to This Privacy Policy

hi771 reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data processing practices, the services we offer, or applicable legal requirements. The "Last Updated" date at the top of this document indicates the date on which the most recent version of the Policy took effect.

Where changes to this Privacy Policy are material — that is, where they significantly affect how your personal data is processed or the rights available to you — hi771 will notify registered players by email to the address associated with their account, or via a prominent notice on the hi771 platform, at least 14 days before the revised Policy takes effect. Non-material clarifications or corrections may take effect immediately upon publication.

Your continued use of the hi771 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Privacy Policy, you must cease using the platform and may request account closure in accordance with the procedure described in the hi771 Terms & Conditions.

We recommend that you review this Privacy Policy periodically to stay informed about how hi771 protects your personal data. Historical versions of this Policy are available on request from hi771 support.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by hi771, please contact our dedicated support team using the details below. All data-related enquiries are handled by staff with specific responsibility for data protection compliance.

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data requests: Please use "Privacy Request — [Your Username]" in the subject line of your email to ensure your enquiry is directed to the correct team promptly.
• Response time: hi771 aims to acknowledge all data-related enquiries within 48 hours and to provide a substantive response within 30 calendar days of receipt.
• Operating hours: Our support team is available 24 hours a day, 7 days a week, operating in English and staffed by agents familiar with Bangladeshi banking and data practices (Bangladesh Standard Time, UTC+6).

For general account support, live chat is available to verified account holders directly within the hi771 platform and typically provides faster initial response times than email for routine account queries.