hi771 Terms &
Conditions of Use

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern the relationship between hi771 ("the Platform", "we", "us", "our") and any individual who accesses, browses, registers with, or places bets on the hi771 platform available at hi771.io ("you", "the Player", "the User").

By accessing the hi771 platform — whether by browsing the website, creating a player account, making a deposit, placing a bet, or participating in any promotion — you confirm that you have read, understood, and agree to be legally bound by these Terms in their entirety, including all policies incorporated by reference such as the Privacy Policy and Responsible Gaming Policy.

These Terms apply to all products and services offered on the hi771 platform, including but not limited to: sports betting (cricket, rugby, football, and all other available markets), live casino games, slot games, crash games, and any other gaming or wagering product that may be added to the platform in the future.

hi771 reserves the right to amend, update, or replace these Terms at any time. Continued use of the platform following notification of any changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

2. Eligibility and Registration

2.1 Age Requirement

The hi771 platform is strictly for adults. You must be at least 21 years of age to register an account and use any service offered on hi771. By completing the registration process, you represent and warrant that you are 21 years of age or older. hi771 employs age verification procedures and may request identity documents at any time. Accounts found to belong to individuals under the age of 21 will be immediately closed and any balance may be withheld pending investigation.

2.2 Geographic Eligibility

The hi771 platform is operated for the Bangladeshi market and is intended for use by residents and adults located in Bangladesh. It is your sole responsibility to ensure that accessing and using online betting services is lawful in your jurisdiction. hi771 makes no representations regarding the legality of its services in any jurisdiction outside its primary operating market.

2.3 Registration Process

To access the full features of hi771, you must complete the registration process by providing accurate and complete information including your full legal name, date of birth, email address, mobile phone number, and your preferred deposit method. You agree to keep this information current and accurate at all times.

2.4 Identity Verification (KYC)

hi771 operates a Know Your Customer (KYC) verification process in accordance with standard platform compliance practice. You may be required to submit copies of valid identification documents — such as a National ID card, passport, or driving licence — and proof of address or payment method ownership. Failure to complete KYC verification within a reasonable time period following a request may result in temporary suspension of withdrawal functionality or account closure.

2.5 One Account Policy

Each individual is permitted to hold only one active account on hi771. Creating multiple accounts — whether under the same or different personal details — is strictly prohibited. Where duplicate accounts are identified, hi771 reserves the right to close all associated accounts, void any outstanding bets, and withhold any bonuses or promotional winnings. Genuine account balance (net of bonuses) will be returned at hi771's discretion following a full review.

3. Account Management

3.1 Account Security

You are solely responsible for maintaining the confidentiality of your hi771 account credentials, including your username and password. You must not share your login details with any third party. hi771 will not be liable for any losses arising from unauthorised access to your account resulting from your failure to maintain the security of your credentials.

You should notify hi771 support immediately at [email protected] if you become aware of or suspect any unauthorised access to your account. hi771 may provide two-factor authentication (2FA) as an additional layer of account security and recommends all players enable this feature.

3.2 Account Information Accuracy

All information provided during registration and at any subsequent point must be truthful, accurate, and up to date. Providing false, misleading, or fraudulent information — including misrepresenting your age or identity — constitutes a material breach of these Terms and will result in immediate account closure and forfeiture of funds.

3.3 Account Closure by the Player

You may request the closure of your hi771 account at any time by contacting our support team. Prior to closure, any pending bets will be settled according to their natural outcome. Verified account balances (excluding bonus funds subject to incomplete wagering requirements) will be returned to your registered withdrawal method within a reasonable processing period.

3.4 Account Closure or Suspension by hi771

hi771 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in circumstances including but not limited to: suspected breach of these Terms, suspected fraudulent activity, failure to complete KYC verification, suspected match-fixing or collusion, technical errors that result in incorrect odds or payouts, or where required by applicable law or internal compliance procedure.

4. Deposits and Withdrawals

4.1 Accepted Payment Methods

hi771 accepts deposits and processes withdrawals via the following payment methods available to Bangladeshi players: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. All transactions are denominated in Bangladeshi Taka (BDT). hi771 does not charge fees for standard deposits or withdrawals, though your payment provider may apply their own service charges independently.

4.2 Minimum and Maximum Transactions

Minimum deposit and withdrawal amounts apply and are displayed within the cashier section of your account. These limits may vary by payment method and by your account's VIP tier. Black Diamond VIP members benefit from elevated transaction limits and expedited withdrawal processing. hi771 reserves the right to adjust transaction limits at any time without prior notice.

4.3 Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are credited to your hi771 account balance immediately upon successful confirmation from the payment provider. Bank transfer deposits may take additional time depending on the sending institution. hi771 is not responsible for delays caused by third-party payment processors or banking institutions.

4.4 Withdrawal Processing

Withdrawal requests are reviewed and processed within 24 hours of submission for verified accounts in good standing. Withdrawals are processed to the same payment method used for the corresponding deposit where possible. hi771 reserves the right to request additional verification before processing any withdrawal. Pending KYC documentation may delay withdrawal processing.

4.5 Withdrawal Restrictions

Withdrawals may only be requested for funds that constitute a verified account balance. Bonus funds that have not met the applicable wagering requirements cannot be withdrawn. hi771 reserves the right to reverse a withdrawal request back to your available balance where anti-fraud checks are ongoing. Funds deposited solely for the purpose of withdrawal without genuine gameplay activity may be subject to additional scrutiny.

4.6 Currency

All balances, stakes, winnings, bonuses, and transaction records on hi771 are displayed in Bangladeshi Taka (BDT), denoted by the ৳ symbol. hi771 does not operate multi-currency accounts. There is no automatic currency conversion applied to player balances.

5. Bonuses and Promotions

5.1 General Bonus Terms

hi771 may offer welcome bonuses, reload bonuses, free bets, cashback promotions, VIP rewards, and other promotional incentives from time to time. All bonuses are subject to the specific terms and conditions published alongside each individual offer at the time it is issued. In the event of any conflict between a specific promotion's terms and these general Terms, the specific promotion terms take precedence for that offer.

5.2 Wagering Requirements

Unless explicitly stated otherwise in the specific bonus terms, all bonus funds credited to your account are subject to a wagering requirement — meaning the bonus amount must be turned over a specified number of times in eligible bets before any associated winnings can be withdrawn. Wagering requirements, eligible game contributions, minimum odds restrictions, and validity periods are detailed within each individual promotion's terms.

5.3 Bonus Abuse

hi771 takes a zero-tolerance approach to bonus abuse. Activities that constitute bonus abuse include but are not limited to: creating multiple accounts to claim welcome bonuses more than once, placing bets that meet wagering requirements without genuine gameplay intent, using promotional funds in a manner designed to minimise risk while satisfying wagering requirements (e.g., opposing bets using bonus and real money across accounts), or any other activity determined by hi771 to be an exploitation of the promotional system. hi771 reserves the right to void bonuses, void associated winnings, and close accounts where bonus abuse is suspected.

5.4 VIP Programme

hi771 operates a multi-tier VIP programme, with the Black Diamond tier representing the highest level of membership. VIP status is assigned at hi771's sole discretion based on a combination of factors including deposit volume, betting activity, and account tenure. VIP benefits — including personal account managers, enhanced cashback rates, elevated withdrawal limits, and access to exclusive promotions — are detailed in the VIP Programme documentation available to eligible members. hi771 reserves the right to adjust, suspend, or terminate VIP status at any time where it determines that the eligibility criteria are no longer met.

6. Betting Rules

6.1 Placement of Bets

All bets placed on hi771 are final once confirmed. You are responsible for ensuring that the bet details — including selection, stake amount, and odds — are correct before confirming. hi771 is not liable for bets placed in error by the player. Minimum and maximum stake amounts apply per market and are displayed in the betting interface at the time of placement.

6.2 Odds and Markets

Odds displayed on hi771 are correct at the time of display but may change prior to bet confirmation, particularly for in-play (live betting) markets. hi771 offers pre-match and live betting markets across cricket (including BPL, IPL, T20 World Cup, Bangladesh Tigers internationals), rugby, football, and other sports. The availability of specific markets is not guaranteed and may vary depending on the event and timing.

6.3 Void Bets

hi771 reserves the right to void any bet in circumstances including but not limited to: manifest errors in odds or market data, events cancelled or abandoned without a result being determined, suspected match-fixing or irregular betting patterns, system errors that resulted in an incorrect bet being recorded, or events where the outcome was known to the player prior to placement. Where a bet is voided, the original stake is returned to the player's account balance.

6.4 Palpable Errors

In the event that a bet is accepted at odds that were manifestly incorrect due to a technical or human error — commonly referred to as a "palpable error" — hi771 reserves the right to void that bet or correct the odds to the accurate market price. This applies regardless of whether the error was immediately apparent or discovered after settlement. hi771 will notify affected players of any such action.

7. Casino Games and Slots

7.1 Game Availability

hi771 Casino offers a portfolio of live dealer games and slot titles from internationally recognised game providers including Evolution Gaming, Pragmatic Play, Pragmatic Play Live, Ezugi, NetEnt, Microgaming, and Spribe, among others. Game availability may vary and is subject to change. hi771 does not guarantee the continuous availability of any specific game title or provider.

7.2 Game Rules

Each game available on hi771 Casino and the slots library operates according to its own individual rules as specified within the game interface. Players are responsible for familiarising themselves with the rules of any game before placing real-money bets. hi771 provides access to game rules and paytables within each game's interface.

7.3 Random Number Generation and Fairness

All slot games and non-live casino games available on the hi771 platform operate using certified Random Number Generation (RNG) systems. RNG systems are designed to ensure that each game outcome is entirely independent of any previous or future outcome. Live casino games are conducted by human dealers in professionally operated studio environments and are not RNG-based. hi771 operates on the basis of fair play principles and selects game providers whose products are subject to third-party testing and certification.

7.4 Disconnection Policy

In the event of a disconnection during a live casino session or during a slot game spin, hi771's system will complete the round according to the game's internal logic. Bets that were placed and confirmed prior to a disconnection will be settled according to the actual game outcome, which is recorded server-side. hi771 is not responsible for losses arising from connectivity issues on the player's side.

8. Prohibited Conduct

The following activities are strictly prohibited on the hi771 platform. Engaging in any prohibited conduct will result in immediate account suspension, forfeiture of balance, and may be reported to relevant authorities:

• Registering more than one account, or registering on behalf of another person.
• Providing false, incomplete, or misleading information during registration or KYC.
• Using the platform if you are under 21 years of age.
• Using automated betting software, bots, scripts, or any third-party tool designed to interact with the platform programmatically.
• Exploiting software bugs, technical errors, or system glitches to gain an unfair advantage.
• Colluding with other players or third parties to influence the outcome of games or betting markets.
• Using the hi771 platform in connection with any money laundering, fraud, or other financial crime.
• Attempting to access, tamper with, or reverse-engineer any part of the hi771 platform or its underlying systems.
• Abusing the bonus system as described in Section 5.3 of these Terms.
• Harassing, threatening, or abusing hi771 staff or other players through any communication channel.

9. Intellectual Property

All content, design elements, software, logos, trademarks, game assets, and other intellectual property displayed on the hi771 platform are owned by or licensed to hi771. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal entertainment purposes only. You must not copy, reproduce, modify, distribute, or use any intellectual property from the hi771 platform for any commercial or public purpose without prior written consent from hi771.

Game content, including audio-visual assets from third-party providers such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi, remains the intellectual property of the respective provider and is subject to the provider's own licensing terms. hi771 does not claim ownership of third-party game content.

10. Privacy and Data

hi771 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By creating an account on hi771, you consent to the collection and processing of your personal data as described in the Privacy Policy. hi771 applies 256-bit SSL encryption to all data transmissions between the player's device and the platform's servers. Account passwords are stored using one-way cryptographic hashing and are never visible to hi771 staff.

hi771 will not sell or transfer your personal data to third parties for marketing purposes without your explicit consent. Data may be shared with payment processors, KYC verification providers, fraud prevention services, and regulatory bodies where required, in accordance with the Privacy Policy.

For full details of how hi771 handles your personal information, your rights as a data subject, and how to request access to or deletion of your data, please refer to the hi771 Privacy Policy.

11. Responsible Gaming

hi771 is committed to promoting responsible gaming and takes its duty of care to players seriously. Gambling is intended to be an entertaining activity. If gambling is causing you financial, emotional, or personal difficulties, hi771 provides the following tools accessible through your account settings at no cost:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending.
• Session Time Reminders: Receive notifications after defined periods of continuous play.
• Cool-Off Period: Take a temporary break from the platform for a defined period (24 hours to 6 weeks).
• Self-Exclusion: Exclude yourself from the platform for a minimum period of six months or permanently. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

hi771 applies a strict 21+ age policy and requires all players to complete age verification. If you believe a minor has accessed your account or registered on the platform, contact hi771 support immediately. For further guidance on responsible gaming resources, please visit the Responsible Gaming page.

12. Limitation of Liability

To the fullest extent permitted by applicable law, hi771 and its directors, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising from your use of or inability to use the platform — including but not limited to loss of funds, loss of data, loss of profits, or damages resulting from unauthorised access to your account.

hi771 does not guarantee uninterrupted, error-free access to the platform. Scheduled and unscheduled maintenance, third-party system failures, internet service disruptions, and force majeure events may affect platform availability. hi771 will make reasonable efforts to restore service promptly but accepts no liability for losses arising from platform unavailability.

hi771 does not warrant that odds, market data, or game outcomes displayed on the platform are free from technical errors at all times. Where a material error is identified, hi771 reserves the right to void affected bets and correct records as described in these Terms, without further liability to the player.

13. Amendments to These Terms

hi771 reserves the right to amend, revise, update, or replace these Terms & Conditions at any time. Where material changes are made, hi771 will make reasonable efforts to notify registered players by email, in-platform notification, or by displaying a prominent notice on the hi771 website prior to the changes taking effect. The "Last Updated" date at the top of this document indicates the most recent revision.

Your continued use of the hi771 platform after any revision to these Terms constitutes your acceptance of the updated Terms. If you do not accept the revised Terms, you must cease using the platform and may request account closure in accordance with Section 3.3.

14. Governing Law and Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be interpreted and governed in accordance with the applicable laws of the jurisdiction in which hi771 operates.

In the event of a dispute between you and hi771 relating to your account, transactions, bets, or any other aspect of platform use, you agree to contact hi771 support in the first instance to seek an informal resolution. hi771 commits to responding to all formally submitted disputes within five business days. In the event that an informal resolution cannot be reached, disputes may be escalated in accordance with the dispute resolution procedure detailed in the platform's support documentation.

hi771 does not accept disputes raised more than 90 days after the event giving rise to the dispute. All disputes must be raised in writing via the official support email address.

15. Contact Information

If you have any questions regarding these Terms & Conditions, your account, transactions, or any other aspect of the hi771 platform, our support team is available 24 hours a day, 7 days a week, 365 days a year.

You can reach hi771 support at:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available within the hi771 platform for registered and verified account holders.
• Response Time: Email responses within 24 hours; live chat responses typically within 2 minutes during peak hours (Bangladesh Standard Time, UTC+6).

hi771's support team operates in English and is staffed by agents with specific knowledge of Bangladeshi banking methods, the Bangladesh cricket calendar, and the local regulatory landscape. All communications submitted to hi771 support should be in English to ensure accurate and timely handling.