Responsible Gaming at
hi771 — Play Smart, Stay Safe
hi771 is committed to providing a safe, fair, and transparent gaming environment for all players across Bangladesh. Our responsible gaming programme gives you the tools, guidance, and support you need to keep your betting experience positive and within your personal limits. For adults aged 21 and above only.
How hi771 Supports Responsible Play
Every feature of the hi771 platform has been designed with player welfare in mind. We believe that entertainment should always come first, and that staying in control is the foundation of an enjoyable experience.
Set daily, weekly, or monthly deposit limits directly from your hi771 account settings. Once a limit is active, it takes effect immediately and can only be decreased without a cooling-off period. Increases require a mandatory review delay to protect against impulsive decisions.
hi771 allows you to set automatic session time reminders that notify you when you have been playing for a defined period. These alerts help you stay aware of how long you have been active on the platform and encourage regular breaks from gaming activity.
If you feel you need a short break from gaming, hi771 offers cool-off periods ranging from 24 hours to 6 weeks. During a cool-off period your account remains registered but all betting and deposit functionality is suspended. The cool-off activates immediately upon request.
Players who feel that gambling is negatively affecting their life can request a self-exclusion of 6 months, 1 year, 2 years, or 5 years. During self-exclusion, your account is fully suspended and you will not receive any promotional communications from hi771 for the entire exclusion period.
hi771's reality check feature displays a periodic on-screen summary of how long you have been playing and how much you have wagered during the current session. These neutral, factual prompts help you make informed decisions about whether to continue playing or take a break.
Our 24/7 English-language support team is trained to handle responsible gaming enquiries with care and confidentiality. Players in Bangladesh can contact support at any time to discuss concerns about their gaming behaviour, request limit adjustments, or initiate a self-exclusion.
Strictly 21+ — No Exceptions
hi771 operates exclusively for adults aged 21 years and above. This is not simply a platform policy — it is a fundamental commitment to protecting young people from the potential harms of gambling. We enforce the 21+ age restriction at every stage of the player journey, from registration through to account verification.
Every new hi771 account is subject to a KYC (Know Your Customer) age and identity verification process. Players are required to submit a valid Bangladesh National ID card, passport, or other accepted government-issued identity document confirming their full name and date of birth before deposits, withdrawals, or real-money gameplay can take place.
If hi771 has reasonable grounds to suspect that a registered player may be under the age of 21, the account will be immediately suspended pending full verification. Any funds deposited by an underage player will be returned in full following the completion of the review process.
We urge all adult players with children or young people in their household to take steps to prevent minors from accessing gambling websites. This includes using parental control software, keeping your hi771 account credentials private, and logging out of your account when it is not in active use.
Tools to Keep You in Control
hi771 provides a full suite of player-controlled limit and restriction tools. All tools activate immediately upon request and are accessible at any time through your account settings or via the support team.
Cap the total amount you can deposit over a 24-hour, 7-day, or 30-day rolling period. Limits can be reduced at any time with immediate effect. Increases are processed only after a mandatory 7-day review delay.
ImmediateSet a maximum net loss threshold per day, week, or month. Once your loss limit is reached, further betting is suspended for the remainder of the period. This helps you manage your bankroll and avoid chasing losses.
ImmediateTake a structured break of 24 hours, 48 hours, 1 week, or up to 6 weeks. During a time-out your account is fully suspended with no access to betting or deposits. The time-out cannot be reversed early once activated.
ImmediateFor extended breaks, self-exclusion suspends your account for 6 months, 1 year, 2 years, or 5 years. All marketing is stopped. Re-activation after the exclusion period requires identity re-verification and a 7-day cooling period.
ImmediateRecognising Problem Gambling
Gambling is intended to be an enjoyable form of entertainment. For the vast majority of players at hi771, it remains exactly that. However, for a small number of individuals, gambling can develop into a habit that causes financial, emotional, or social harm. Recognising the early warning signs is the first and most important step toward getting back in control.
Problem gambling does not always look the same. It can develop gradually over time and may be difficult to recognise from the inside. The checklist below highlights some of the most common indicators. If you identify with several of these patterns, we strongly encourage you to use one of hi771's self-limitation tools or to reach out to our support team for a confidential conversation.
Remember: there is no shame in seeking help. hi771's support team is trained to handle these conversations with professionalism, discretion, and genuine care. You are not alone, and support is always available.
If Gambling Is Causing You Problems
If you believe your gambling is no longer under your control, please do not hesitate to reach out. hi771's team is here to help, and external support organisations are available to all players in Bangladesh.
Contact hi771 Support
Our dedicated responsible gaming support team is available around the clock, every day of the year. Conversations about responsible gaming are handled with complete confidentiality by trained staff who are familiar with the needs of players across Bangladesh. You can reach us at any time using the contact details below.
In addition to hi771's internal tools and support team, players are encouraged to seek independent guidance if they feel gambling is causing significant harm to their financial situation, mental health, or personal relationships.
Trusted international problem gambling support frameworks include organisations that offer free, confidential helplines, online self-assessment tools, and one-to-one counselling services. If you are in Bangladesh and feel you need professional support, please speak to a trusted medical professional, counsellor, or community support worker in your area.
hi771 is committed to signposting players to appropriate external help wherever gambling-related harm is identified or reported. We take our duty of care to the Bangladeshi player community extremely seriously.
1. Our Responsible Gaming Philosophy
hi771 believes that online betting should be an enjoyable, voluntary leisure activity enjoyed within each player's personal means. We recognise that gambling carries an inherent risk of harm for a minority of players and that the platform has a responsibility to provide the tools, information, and support necessary to minimise that risk. Our responsible gaming programme is built around four core principles: transparency, player empowerment, harm prevention, and timely support.
Every player at hi771 — whether depositing via bKash in Dhaka, Nagad in Chittagong, or Rocket in Sylhet — has access to exactly the same set of responsible gaming tools and support resources regardless of their account tier or VIP status. Responsible gaming protections apply equally to Black Diamond VIP members and standard account holders alike.
2. Age Verification and the 21+ Policy
hi771 enforces a strict minimum age of 21 years for all players. Age verification is conducted through our KYC process, which requires every new player to submit a valid government-issued identity document before real-money play can commence. Accepted documents include the Bangladesh National ID card, passport, and driving licence.
Accounts that cannot be verified as belonging to a player aged 21 or above will be permanently suspended. Any balance held in such an account will be reviewed in accordance with our Terms & Conditions. hi771 reserves the right to request additional age verification documentation at any point during the account lifecycle if there is reasonable cause for concern.
3. Deposit, Loss, and Wager Limits
Players can set deposit limits (daily, weekly, or monthly), loss limits, and wager limits at any time through the Responsible Gaming section of their account settings. These limits are designed to help players stay within their intended budget and to prevent reactive or impulsive increases during a losing run.
Limit reductions take effect immediately upon request. Limit increases are subject to a mandatory 7-day review delay, during which the existing lower limit remains in force. This cooling-off period is intentional — it gives players adequate time to reconsider an increase before it becomes active. Players may cancel a pending limit increase at any time during the 7-day period without penalty.
4. Time-Out and Self-Exclusion Procedures
A time-out is a short-term account suspension of between 24 hours and 6 weeks. It is designed for players who want a structured break from gaming without committing to a longer exclusion. During a time-out, all betting and deposit functionality is suspended and all marketing communications from hi771 are paused. The time-out cannot be cancelled before it expires.
Self-exclusion is a longer-term measure available for periods of 6 months, 1 year, 2 years, or 5 years. Self-exclusion immediately suspends the account and stops all communications. At the end of the self-exclusion period, re-activation requires the player to contact hi771 support directly, undergo identity re-verification, and observe a mandatory 7-day reflection period before the account becomes active again. hi771 will not proactively reach out to self-excluded players to encourage re-activation.
To request a time-out or self-exclusion, log in and navigate to Account Settings > Responsible Gaming, or email [email protected] with the subject line "Self-Exclusion Request". All requests are actioned immediately and confirmed by email within one hour.
5. Reality Checks and Session Time Reminders
hi771 provides configurable reality check notifications that appear on-screen at regular intervals during active gaming sessions. Each reality check displays a neutral summary of the player's session duration and net wagering activity during that session. Players can set their preferred reality check interval from as low as 15 minutes up to 2 hours.
Session time reminders can be configured separately and provide a simple alert when a pre-defined total session length has been reached. Both reality checks and session reminders are opt-in features that are strongly recommended as part of a healthy, balanced approach to online betting.
6. Responsible Use of Bonuses and Promotions
hi771 takes care to ensure that promotional offers — including welcome bonuses, reload bonuses, and tournament prizes — are structured in a way that does not encourage irresponsible play. Bonus terms are clearly stated in plain English. Wagering requirements are set at levels that are transparent and achievable within normal recreational play patterns.
Players who have active self-exclusion or who have set a deposit limit that prevents them from meeting the minimum deposit threshold for a promotion are automatically excluded from that promotion. hi771 will never use promotional messaging to pressure a player who has activated responsible gaming tools to increase their activity or spend.
7. Protecting Vulnerable Players
hi771's customer support team is trained to identify and sensitively respond to signs that a player may be experiencing difficulty with their gambling. These signs may include unusual patterns of play, requests to reverse withdrawals, communications expressing distress, or repeated failed attempts to activate self-exclusion. Where such signs are identified, the support team will proactively reach out to the player and may, where necessary and proportionate, impose account restrictions pending a welfare check.
hi771 does not accept deposits made under duress or where there is evidence that the player is not acting freely. If a player's account is flagged for welfare concerns, all pending withdrawals will be processed normally and no retention bonuses will be offered until the welfare review is complete.
8. Parental Controls and Preventing Underage Access
Adults in Bangladesh who share devices with children or young people under 21 are strongly encouraged to take the following steps to prevent accidental or deliberate access to the hi771 platform: keep your hi771 login credentials confidential and stored securely; always log out of your hi771 account when you have finished your session; consider installing reputable parental control software on shared devices and home networks; and speak openly with young people about the risks associated with gambling.
hi771 does not direct any marketing, advertising, or promotional content at individuals who are, or may be, under the age of 21. All hi771 marketing content is targeted at adults in Bangladesh who have demonstrated an interest in adult entertainment products.
9. Policy Review
This Responsible Gaming Policy is reviewed at least annually by hi771's management team. Updates to the Policy will be published on this page with an updated effective date. Players who have enabled responsible gaming tools will be notified of any material changes to the Policy by email. Questions about this Policy may be directed to [email protected] at any time.
Now that you know how hi771 keeps your gaming safe, explore the full range of entertainment available on Bangladesh's premier Black Diamond VIP platform. For adults aged 21 and above only.